Hand-picked premium/large sized milk kefir grains (10g) with complementary large strainer, spoon & 1 starter culture powder sachet

* Refund Policy Overview: At HalfPe.com, customer satisfaction is our priority. We offer remedies for issues like damaged, defective, or incorrect items. * Conditions for a Refund or Replacement: * If the received item is different from the order. * If the item is damaged during transit. * If the item is defective or not as described. * Evidence Required: * Clear photos or videos of the issue. * Detailed description of the problem. * Submission Timeframe: Customers must initiate requests within a specified timeframe. * Process for Reporting an Issue: * Log into HalfPe.com account. * Locate the order in history. * Click "Request a Refund/Replacement" and provide details and evidence. * Submit the form. * Verification: HalfPe.com will verify evidence provided within a specified timeframe. * Resolution: * If the claim is valid, a full refund or replacement shipment will be issued. * Return of Items: * Customers will be provided a prepaid shipping label. * Items must be returned in original packaging and condition. * Exceptions: * Minor color, size, or design variations. * Issues caused after delivery (misuse or lack of maintenance). * "Final Sale" items. * Customer Service: * Contact Customer Service at ask@halfpe.com for inquiries. * Amendments: * HalfPe.com reserves the right to modify the policy with communication to customers.

Shipping Policy for HalfPe.com Overview: At HalfPe.com, we take pride in ensuring a seamless shopping experience. Our shipping policy is designed to be transparent, efficient, and prompt, helping you understand our shipping processes and timelines. 1. General Shipping Information: a. All orders are processed within [specify processing time, e.g., 1-2 business days]. b. We operate on business days, which are Monday through Saturday, excluding public holidays in India. c. Our standard shipping duration is 2-4 business days across India, following the order processing time. 2. Shipping During Public Holidays: Please note that our shipping operations are limited during public holidays. If you place an order during a public holiday, expect a delay as shipment services resume the next working business day. 3. Shipping Charges: a. [Detail your policy on shipping charges, e.g., free shipping over a certain order amount, flat rates, etc.] b. Additional charges may apply for remote areas or expedited shipping requests. 4. Order Tracking: Once your order has been shipped, you will receive a shipment confirmation email with a tracking number. You can track your order by: a. Logging into your HalfPe.com account. b. Visiting the "My Orders" section. c. Clicking on your tracking number. 5. Delivery: a. Deliveries occur during business hours (9:00 AM - 6:00 PM, Monday through Saturday). b. Please ensure someone is available to receive the order at the specified delivery address, as a signature may sometimes be required. 6. Failed Delivery Attempts: In the event of a failed delivery, [outline the process, e.g., the courier will attempt to deliver again the next business day, a notice will be left, etc.]. 7. Shipping Restrictions: Certain products may be unavailable for shipping to specific locations due to local laws or shipping carrier limitations. 8. Customer Service: If you have any questions or concerns about your order's shipping status, please contact our Customer Service team at [Customer Service Contact Information]. 9. Amendments to the Shipping Policy: HalfPe.com reserves the right to update or alter this shipping policy at any time. Any changes will be posted on this page and, if significant, notified to customers via their registered email..