Refund Policy

You may request a return, replacement, or refund if:

• The wrong product was delivered.
• The product is damaged or defective/non-functional.
• Items are missing from your order.
• The product is significantly different from its description.

Note: All return requests must be initiated within 7 days of delivery.

To start a request, log into your HalfPe account or email us at ask@halfpe.com. Please have the following ready:

• Order ID
• Photos or videos of the product
• Photos of the packaging (if applicable)
• A brief description of the issue

Our support team will review your submission and may request further details. Verification is generally completed within 2–3 business days. Once approved, we will process your preference for a refund to the original payment method or a replacement (subject to availability).

For eligible items, we will arrange a reverse pickup where service is available. If unavailable, we will provide instructions for you to ship the item to us. Important: Do not send items back without prior support approval.

Approved refunds are processed within 5–7 business days following successful verification and/or receipt of the returned item. Credits will be issued to your original payment method.

We cannot accept returns or refunds if:

• The product was damaged by misuse or improper handling.
• Original packaging, tags, or accessories are missing.
• The request is made after 7 days from delivery.
• The issue involves minor variations in color or texture that do not affect functionality.
• The item is marked as non-returnable for safety or hygiene reasons.

Orders may be cancelled before shipment confirmation. Once shipped, cancellations are generally not possible, though you may initiate a standard return request after delivery if the item qualifies.