Refund Policy
Refund Policy for HalfPe.com
Overview:
At HalfPe.com, we are committed to ensuring satisfaction for all customers who purchase from our marketplace. Our refund policy provides remedies in cases where products are received in unacceptable conditions, such as damaged, defective, or incorrect items.
1. Conditions for a Refund or Replacement:
A refund or replacement request can be initiated if any of the following conditions are met:
a. The item received is different from what was ordered (incorrect item).
b. The item received has been damaged during transit.
c. The item received is defective or not functioning as described.
2. Evidence of Issue:
To proceed with a refund or replacement request, customers are required to submit photographic or video evidence of the issue. This includes:
a. Clear photographs or video of the damaged or incorrect item.
b. A detailed description of the issue with the item.
3. Submission Timeframe:
Customers must contact us within [specify the number of days, typically 1-2] days of receiving their order to initiate a refund or replacement request. Requests received after this period will not be eligible for a refund or replacement.
4. Process for Reporting an Issue: To initiate a refund or replacement, customers must:
a. Log into their HalfPe.com account.
b. Locate the order in the order history section.
c. Click on “Request a Refund/Replacement” and fill out the form with the required details and evidence.
d. Submit the form for review.
5. Verification:
Upon receiving a request, HalfPe.com will verify the evidence provided. This process may include contacting the customer for additional information and will be conducted within [specify timeframe, e.g., 2-3 business days].
6. Resolution:
After verification, if the claim is deemed valid, HalfPe.com will:
a. Issue a full refund to the original method of payment or;
b. Initiate a replacement shipment, at no additional cost to the customer.
7. Return of Items: In cases where a return is necessary, customers will be provided with a prepaid shipping label to return the item to the vendor. Items must be returned in their original packaging and condition.
8. Exceptions:
Refunds or replacements will not be provided for:
a. Minor variations in color, size, or design, as may be expected due to manufacturing
processes.
b. Issues that are caused after delivery, such as due to misuse or lack of proper
maintenance.
c. Items marked as "Final Sale" or similar.
9. Customer Service:
For questions or concerns related to refunds or replacements, please contact our Customer Service team at ask@halfpe.com
10. Amendments: HalfPe.com reserves the right to modify this policy at any time. Changes will be communicated on our website or via email to registered customers.
Overview:
At HalfPe.com, we are committed to ensuring satisfaction for all customers who purchase from our marketplace. Our refund policy provides remedies in cases where products are received in unacceptable conditions, such as damaged, defective, or incorrect items.
1. Conditions for a Refund or Replacement:
A refund or replacement request can be initiated if any of the following conditions are met:
a. The item received is different from what was ordered (incorrect item).
b. The item received has been damaged during transit.
c. The item received is defective or not functioning as described.
2. Evidence of Issue:
To proceed with a refund or replacement request, customers are required to submit photographic or video evidence of the issue. This includes:
a. Clear photographs or video of the damaged or incorrect item.
b. A detailed description of the issue with the item.
3. Submission Timeframe:
Customers must contact us within [specify the number of days, typically 1-2] days of receiving their order to initiate a refund or replacement request. Requests received after this period will not be eligible for a refund or replacement.
4. Process for Reporting an Issue: To initiate a refund or replacement, customers must:
a. Log into their HalfPe.com account.
b. Locate the order in the order history section.
c. Click on “Request a Refund/Replacement” and fill out the form with the required details and evidence.
d. Submit the form for review.
5. Verification:
Upon receiving a request, HalfPe.com will verify the evidence provided. This process may include contacting the customer for additional information and will be conducted within [specify timeframe, e.g., 2-3 business days].
6. Resolution:
After verification, if the claim is deemed valid, HalfPe.com will:
a. Issue a full refund to the original method of payment or;
b. Initiate a replacement shipment, at no additional cost to the customer.
7. Return of Items: In cases where a return is necessary, customers will be provided with a prepaid shipping label to return the item to the vendor. Items must be returned in their original packaging and condition.
8. Exceptions:
Refunds or replacements will not be provided for:
a. Minor variations in color, size, or design, as may be expected due to manufacturing
processes.
b. Issues that are caused after delivery, such as due to misuse or lack of proper
maintenance.
c. Items marked as "Final Sale" or similar.
9. Customer Service:
For questions or concerns related to refunds or replacements, please contact our Customer Service team at ask@halfpe.com
10. Amendments: HalfPe.com reserves the right to modify this policy at any time. Changes will be communicated on our website or via email to registered customers.
